Refund policy

At AMBRE PARIS, customer satisfaction is important to us. As perfumes are personal-use and hygiene-sensitive products, we maintain a strict Return & Refund Policy to ensure product authenticity and safety for all customers.

Please read this policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

To be eligible, the request must be raised within 7 days of delivery.

2. Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for all damage, defect, or incorrect product claims.

The video must clearly show:

  • The sealed shipping package.

  • The complete unboxing process without any cuts or edits.

  • The condition of the product immediately after opening.

Claims submitted without a valid unboxing video will not be eligible for return, replacement, or refund.

3. Products Not Eligible for Return

Returns will not be accepted for:

  • Change of mind after purchase.

  • Personal fragrance preference or dislike.

  • Expectation mismatch regarding fragrance notes, longevity, or projection.

  • Opened or used perfume bottles (unless a verified manufacturing defect exists).

  • Minor packaging or batch variations.

  • Requests submitted after 7 days of delivery.

4. Refund Policy

AMBRE PARIS follows a No Cash Refund Policy.

Cash refunds, bank transfers, UPI refunds, or refunds to the original payment method will not be provided except where required under applicable law.

If a refund is approved at our sole discretion or where legally required, it will be issued as Store Credit, which can be redeemed against future purchases on the AMBRE PARIS website.

Store Credits:

  • Are issued only after claim verification.

  • Are non-transferable.

  • Cannot be exchanged for cash.

5. Replacement Policy

If your claim is approved, we will provide:

  • A replacement of the same product, subject to availability.

If the product is unavailable, we may, at our discretion:

  • Issue Store Credit equal to the purchase value, or

  • Offer an alternative product of equivalent value.

6. How to Request a Return

To request a return or replacement:

  1. Email hello@ambre.in within 7 days of delivery.

  2. Mention your Order ID and reason for the request.

  3. Attach the mandatory unboxing video and photographs (Mandatory).

  4. Our support team will review your request and respond with the next steps.

7. Claim Verification

All claims are subject to verification by AMBRE PARIS.

We reserve the right to:

  • Request additional information or photographs.

  • Reject claims that do not satisfy this policy.

  • Decline fraudulent or misleading claims.

8. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Email: hello@ambre.in

Customer Support: Available 24 × 7

Operated by: Uprise Technologies

Registered Office:
B-1210, Pragati IT Park, Opp. AR Mall, Mota Varachha, Surat – 394101, Gujarat, India