Refund & Return Policy

Refund & Replacement Policy

Effective Date: 13 July 2026

At AMBRE PARIS, we take pride in delivering premium-quality fragrances. Every order is carefully inspected, quality checked, and securely packed before dispatch. We encourage you to read this policy carefully before placing your order.

1. Replacement Window

Replacement requests must be submitted within 7 days from the date of delivery.

Requests received after the 7-day period will not be eligible for replacement.

2. Mandatory Unboxing Video (Strict Requirement)

To request a replacement for a damaged, defective, or incorrect product, a clear and continuous unboxing video is mandatory.

The video must clearly show:

  • The sealed shipping package before opening

  • The complete unboxing process without cuts or edits

  • The product received

  • Any visible damage, leakage, breakage, or incorrect item

Claims submitted without a valid unboxing video will not be accepted.

3. Refund Policy

All purchases made on AMBRE PARIS are non-refundable in cash.

If a refund is approved at our sole discretion or where required under applicable law, it will be issued only as Store Credit, which can be used to purchase products from the AMBRE PARIS website.

Cash refunds, bank transfers, UPI refunds, or refunds to the original payment method will not be provided except where legally required.

Refunds or store credits will not be granted for:

  • Personal fragrance preference

  • Dislike of the scent

  • Expectation mismatch

  • Perceived longevity or projection differences

  • Ordering the wrong product

Once an order has been placed, it is considered final. Eligible claims will be resolved in accordance with this policy.

4. Replacement Policy

Eligible products will be replaced only in the following situations:

  • Product received damaged during transit

  • Product received defective

  • Wrong product delivered

Approved claims will receive a replacement of the same product, subject to stock availability.

If the same product is unavailable, AMBRE PARIS may, at its discretion:

  • Issue equivalent Store Credit, or

  • Offer an alternative product of similar value.

No cash refund will be issued.

5. Fragrance Preference & Product Expectations

Fragrance is highly personal and may smell different depending on skin chemistry, weather, and individual perception.

If the delivered product matches the item ordered:

  • Returns will not be accepted due to fragrance preference.

  • Replacements will not be issued because the fragrance did not meet personal expectations.

  • Refunds or store credits will not be provided for subjective reasons.

6. Conditions for Replacement Approval

A replacement request will be approved only if all of the following conditions are met:

  • The request is submitted within 7 days of delivery.

  • A valid continuous unboxing video is provided.

  • The product is unused, except where damage or defects are being reported.

  • The original packaging and accessories are retained where applicable.

  • The issue is verified by our customer support team.

7. Non-Eligible Claims

Replacement, refund, or store credit requests will not be accepted for:

  • No unboxing video provided

  • Edited, incomplete, or unclear videos

  • Requests submitted after 7 days of delivery

  • Opened or used products without a valid manufacturing defect

  • Fragrance preference or expectation mismatch

  • Normal batch-to-batch or packaging variations

  • Damage caused by improper storage, misuse, or mishandling after delivery

8. Right to Verify Claims

AMBRE PARIS reserves the right to:

  • Verify all replacement requests before approval.

  • Request additional photographs, videos, or information.

  • Reject claims that do not meet the eligibility criteria.

  • Decline fraudulent, misleading, or abusive claims.

  • Modify or update this policy at any time without prior notice.

9. Contact Us

For replacement requests or assistance, please contact our Customer Support team.

Email: hello@ambre.in

Customer Support: Available 24 × 7