Refund & Return Policy
Effective Date: 13 July 2026
At AMBRÉ PARIS, we take pride in delivering premium-quality fragrances. Every order is carefully inspected, quality checked, and securely packed before dispatch. We encourage you to read this policy carefully before placing your order.
1. Replacement Window
Replacement requests must be submitted within 7 days from the date of delivery.
Requests received after the 7-day period will not be eligible for replacement.
2. Mandatory Unboxing Video (Strict Requirement)
To request a replacement for a damaged, defective, or incorrect product, a clear and continuous unboxing video is mandatory.
The video must clearly show the sealed shipping package before opening, the complete unboxing process without cuts or edits, the product received, and any visible damage, leakage, breakage, or incorrect item.
Claims submitted without a valid unboxing video will not be accepted.
3. Refund Policy
All purchases made on AMBRÉ PARIS are non-refundable in cash.
If a refund is approved at our sole discretion or where required under applicable law, it will be issued only as Store Credit, which can be used to purchase products from the AMBRÉ PARIS website.
Cash refunds, bank transfers, UPI refunds, or refunds to the original payment method will not be provided except where legally required.
Refunds or store credits will not be granted for personal fragrance preference, dislike of the scent, expectation mismatch, perceived longevity or projection differences, or ordering the wrong product.
Once an order has been placed, it is considered final. Eligible claims will be resolved in accordance with this policy.
4. Replacement Policy
Eligible products will be replaced only when the product is received damaged during transit, received defective, or the wrong product is delivered.
Approved claims will receive a replacement of the same product, subject to stock availability.
If the same product is unavailable, AMBRÉ PARIS may, at its discretion, issue equivalent Store Credit or offer an alternative product of similar value.
No cash refund will be issued.
5. Fragrance Preference & Product Expectations
Fragrance is highly personal and may smell different depending on skin chemistry, weather, and individual perception.
If the delivered product matches the item ordered, returns will not be accepted due to fragrance preference. Replacements will not be issued because the fragrance did not meet personal expectations. Refunds or store credits will not be provided for subjective reasons.
6. Conditions for Replacement Approval
A replacement request will be approved only if the request is submitted within 7 days of delivery, a valid continuous unboxing video is provided, the product is unused except where damage or defects are being reported, the original packaging and accessories are retained where applicable, and the issue is verified by our customer support team.
7. Non-Eligible Claims
Replacement, refund, or store credit requests will not be accepted when no unboxing video is provided, the video is edited, incomplete, or unclear, the request is submitted after 7 days of delivery, the product has been opened or used without a valid manufacturing defect, the claim is based on fragrance preference or expectation mismatch, the issue relates to normal batch-to-batch or packaging variations, or the damage was caused by improper storage, misuse, or mishandling after delivery.
8. Right to Verify Claims
AMBRÉ PARIS reserves the right to verify all replacement requests before approval, request additional photographs, videos, or information, reject claims that do not meet the eligibility criteria, decline fraudulent, misleading, or abusive claims, and modify or update this policy at any time without prior notice.
9. Contact Us
For replacement requests or assistance, please contact our Customer Support team.
Email: hello@ambre.in
Customer Support: Available 24 × 7