Refund & Return Policy

At Ambre, we take pride in delivering refined, high-quality fragrances. Each order is carefully packed and quality-checked before dispatch.

Please review our policy before making a purchase.

1. Replacement Window (3 Days Only)

Replacement requests must be raised within 3 days of delivery.
Requests submitted after this period will not be considered.

2. Mandatory Unboxing Video (Strict Requirement)

To claim a replacement for a damaged or defective product:

  • A clear, continuous unboxing video is mandatory
  • The video must show:
    • Sealed package condition
    • Opening process
    • Visible damage/defect

⚠️ Claims without valid video proof will be rejected.

3. Strict No-Refund Policy (Replacement Only)

All purchases made on Ambre are non-refundable.

  • ❌ Refunds will not be issued under any circumstances
  • 🔁 Only replacements will be provided, subject to eligibility criteria outlined in this policy

This includes, but is not limited to:

  • Fragrance preference or personal dislike
  • Expectation mismatch
  • Incorrect assumptions about the product

Once an order is placed, it is considered final and non-refundable. Only valid cases of damage or defect (with proper proof) will qualify for a replacement, not a refund.

4. Replacement Only Policy

  • Eligible cases (damaged/defective items with valid proof) will receive a replacement only
  • No refunds will be processed, even in approved cases

5. Product Preference / Expectation

Fragrance is subjective in nature.

  • If the product delivered matches your order:
    • No return or refund will be accepted based on personal preference
    • No replacement will be issued in such cases

6. Conditions for Replacement Approval

A replacement will only be approved if:

  • Request is raised within 3 days of delivery
  • A valid unboxing video is provided
  • Product is unused and in original condition (except damaged items)

7. Non-Eligible Cases

We do not accept claims for:

  • Used or partially used products
  • Missing video proof
  • Requests after 3 days
  • Minor packaging or batch variations

8. Rights Reserved

Ambre reserves the right to:

  • Verify all claims before approval
  • Reject requests that do not meet the stated criteria
  • Update or modify this policy without prior notice

9. Support & Claims

For all replacement requests, contact us at:
📧 hello@embre.in