Terms & Conditions

Effective Date: 22 March 2026

Welcome to Ambre. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision
  • You will not use our products or services for any unlawful purpose
  • You will not attempt to harm, hack, or misuse the platform

We reserve the right to refuse service to anyone at our discretion.

2. Product Information & Accuracy

We strive to ensure that all product descriptions, images, and details are accurate.

However:

  • Fragrance perception is subjective and may vary from person to person
  • Minor variations in packaging or color may occur due to production or display differences

Ambre does not guarantee that the product will match individual scent expectations.

3. Pricing & Payments

  • All prices are listed in INR (₹) and are subject to change without notice
  • We reserve the right to modify or discontinue products at any time
  • Payments are processed securely via trusted third-party gateways
  • Cash on Delivery (COD) may be available on eligible orders

4. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment or COD verification
  • We reserve the right to cancel any order due to:
    • Suspicious activity
    • Incorrect pricing or stock issues
  • Orders can only be cancelled before dispatch

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and logistics
  • Delays caused by courier partners or external factors are beyond our control

Please refer to our Shipping Policy for detailed information.

6. Return, Replacement & Refunds

  • Ambre follows a strict no-refund policy
  • Replacements are provided only in case of:
    • Damaged products (with valid unboxing video proof)

❌ No refunds will be issued under any circumstances (only replacements)
❌ No returns based on fragrance preference or expectation mismatch

Please refer to our Return & Replacement Policy for full details.

7. Intellectual Property

All content on this website—including:

  • Logos
  • Product names
  • Images
  • Text

is the property of Ambre and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Ambre shall not be held liable for:

  • Any allergic reactions or skin sensitivities (customers are advised to perform a patch test)
  • Indirect or incidental damages arising from product use
  • Delays or failures caused by third-party services

9. User Conduct

You agree not to:

  • Provide false or misleading information
  • Abuse or harass customer support
  • Attempt fraudulent transactions

Violation may result in account restriction or order cancellation.

10. Third-Party Services

Our website may include links or integrations with third-party services.
We are not responsible for their content, policies, or practices.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

13. Contact Information

For any questions regarding these Terms:

📧 hello@ambre.in
🕒 Customer Support: 24×7